Refund policy
Return and Refund Policy
Thank you for shopping with us! We hope you love your purchase, but if you need to make a return, we are here to help. Please read our return and refund policy below.
Return Period
- You can return items within 30 days from the date of purchase.
Condition of Items
- Items must be unworn, unwashed, and in new condition with all tags attached.
Original Packaging
- Please return items in their original packaging to ensure they are protected during shipping.
Non-Returnable Items
- Currently, we do not have any non-returnable items. All items can be returned if they meet the above conditions.
Return Process
- Contact Us: Before returning an item, please contact our customer service team at Shop@VolansTequila.com to initiate the return process. We will provide you with return instructions.
- Return Shipping Costs: Customers are responsible for the cost of return shipping.
Refund Method
- Refunds will be issued to the original payment method used for the purchase.
Refund Processing Time
- Once we receive your returned item, please allow up to 5 business days for your refund to be processed. We are a small team, so your patience is appreciated.
Damaged or Defective Items
- If your item arrives damaged or defective, please contact us immediately. We will review the issue and, if the damage was not previously mentioned, we will work with you to resolve the situation.
Exchanges
- We do offer exchanges. If you need to exchange an item, please contact us at Shop@VolansTequila.com to arrange the exchange.
International Returns
- At this time, we do not accept international returns. However, we will do our best to accommodate your situation if you contact us.
Proof of Purchase
- A proof of purchase is required for all returns. Please provide a copy of your receipt or order confirmation email when returning items.
For any questions or further assistance, please contact our customer service team at Shop@VolansTequila.com
Thank you for shopping with us!